Shipping policy
Shipping policy
Where We Ship
We currently ship to the worldwide.
We're unable to ship to PO Boxes, APO, or FPO addresses.
Shipping Costs
- Free shipping on all orders over US$99
- Flat rate of US$4.99 on orders under US$99
Delivery Time
Your total delivery time has two parts:
- Processing: 1–3 business days to prepare and quality-check your order
- Shipping: 7–12 business days
Total: approximately 8–15 business days from the day you order.
These are estimates, not guarantees. Delivery can take longer during peak seasons, holidays, or due to customs or carrier delays.
Import Duties and Taxes
Some of our items ship from our overseas fulfillment partners. For orders delivered to the United States, import duties or taxes may be assessed by U.S. Customs on arrival, and these charges are the responsibility of the recipient. NuaVibe has no control over these charges and cannot predict their amount. If duties are assessed and refused, the parcel may be returned to us and any return costs will be deducted from your refund.
Tracking
Every order ships with a tracking number. You'll get a confirmation email with your tracking link as soon as your parcel leaves our facility. Please allow 2–3 business days for tracking to begin updating.
Lost or Damaged Parcels
If your tracking shows delivered but you haven't received your parcel, please check with your neighbors and your local carrier first, then email us within 7 days.
If your order arrives damaged, email support@nuavibe.com with photos within 48 hours of delivery and we'll make it right at no cost to you.
Incorrect Addresses
Please double-check your shipping address at checkout. We're not able to reroute a parcel once it has shipped, and we can't be responsible for orders delivered to an address entered incorrectly.
Questions
Email: support@nuavibe.com
Address : 10786 W 60th Ave, Arvada, CO 80004, United States
Office : 3425 W Kingsley Rd, Garland, TX, 75041, United States
Customer service: Monday–Friday, 9:00 am – 5:00 pm CT
Last updated: [August 1, 2026]