FAQ page

Q: Where do you ship to?
A: We ship to all 50 U.S. states. We can't deliver to PO Boxes, APO, or FPO addresses.

Q: Will I have to pay customs duties or taxes?
A: No. For all U.S. orders, NuaVibe pays any import duties and customs fees — you will never pay anything on delivery. Applicable sales tax is shown at checkout.

Q: What is your return policy?
A: You have 14 days from delivery to request a return or exchange. Defective, damaged, or wrong items: $0 return shipping (prepaid label). Change of mind or fit: customer pays return shipping. Restocking fee: $0. Refunds are issued within 5 business days after inspection. Full details: Return & Refund Policy.

Q: Where do I send my return?
A: NuaVibe Returns, USA Warehouse: Clay Hempstead Business Park, 8732 Clay Road, Suite 103-105, Houston, TX 77080. Please contact us first with your order number.

Q: Can I exchange an item for a different size or color?
A: Yes — within 14 days of delivery, subject to availability. We ship the replacement free of charge.

Q: What payment methods do you accept?
A: Visa, Mastercard, American Express, UnionPay, JCB, Shop Pay, Google Pay.

Q: How can I contact customer service?
A: Phone: +1 (213) 650-4866 (Mon–Fri, 9:00 AM – 5:00 PM CT; voicemail after hours)
Email: support@nuavibe.com
Address: Kennedi Cline LLC (NuaVibe), 731 W 51st St, Casper, WY 82601, United States