Payment policy
Payment Policy
All orders on nuavibe.com are paid securely online at checkout. Prices are shown in U.S. Dollars (USD).
Accepted Payment Methods
| Type | Methods |
|---|---|
| Credit & debit cards | Visa, Mastercard, American Express, UnionPay, JCB |
| Digital wallets | Shop Pay, Google Pay |
We do not accept cash on delivery, checks, money orders, bank wire transfers, cryptocurrency, or payment by email or phone. We will never ask you to send payment outside our checkout.
Payment Security
Payments are processed by Shopify Payments, a PCI-DSS Level 1 compliant payment provider. Your card details are encrypted (SSL/TLS) and go directly to the payment processor — NuaVibe never sees or stores your full card number.
When You're Charged
Your payment method is charged when you place your order. You'll receive an order confirmation email right away.
Prices, Taxes & Fees
- The total shown at checkout — item price, shipping, and any applicable U.S. sales tax — is the total you pay.
- There are no customs or import charges on delivery for U.S. orders; NuaVibe pays them. See our Shipping Policy.
- If you pay with a card issued outside the U.S., your bank may convert the currency and charge a foreign transaction fee. That fee is set by your card issuer, not by NuaVibe.
Billing Information & Order Verification
Please enter your full name, billing address, email and phone number as they appear on your payment method. To protect customers from fraud, some orders are reviewed before shipping. If we can't verify an order, we will contact you; if it still can't be verified, we cancel it and refund the full amount to your original payment method.
Declined Payments
If your payment is declined, check the card number, expiration date, CVV and billing ZIP code, and make sure the card is enabled for online purchases. If it still fails, contact your bank or try another payment method. NuaVibe cannot see the reason for a bank decline.
Refunds & Cancellations
- Orders can be cancelled for a full refund any time before they ship.
- Approved refunds are issued to your original payment method within 5 business days after we inspect your return. Your bank may take an additional 3–7 business days to show the credit.
- Refunds are not issued as cash, store credit, or to a different card unless you request store credit.
Full details: Return & Refund Policy.
Billing Questions & Disputes
If you see a charge you don't recognize or think you were charged incorrectly, please contact us first — we usually resolve billing issues within 1 business day.
Phone: +1 (213) 650-4866 (Mon–Fri, 9:00 AM – 5:00 PM CT; voicemail after hours)
Email: support@nuavibe.com
NuaVibe, operated by Kennedi Cline LLC — 731 W 51st St, Casper, WY 82601, United States
Your card statement will show the charge as SP NUAVIBE (some banks display it as “SP NuaVibe” or in shortened form).
If you don’t recognize a charge, please contact us at support@nuavibe.com or +1 (213) 650-4866 before disputing it with your bank.
Last updated: October 9, 2026