Payment policy

Accepted Payment Methods

At NuaVibe, we want your checkout experience to be as smooth and secure as possible. We accept the following payment methods for all orders placed on nuavibe.com:

Credit & Debit Cards

Visa

We accept all Visa credit and debit cards. One of the most widely used payment methods worldwide, Visa offers fast, secure transactions with built-in fraud protection. 

Mastercard

We accept all Mastercard credit and debit cards. Mastercard provides reliable global payment processing with advanced security features for your peace of mind. 

American Express

We accept American Express (Amex) cards. Amex offers premium cardholder benefits and strong purchase protection for eligible transactions.

Google Pay

Google Pay lets you check out in seconds using payment methods saved to your Google Account. It works across Android devices and on the web, offering encrypted transactions and fraud monitoring. Available for customers worldwide with supported cards. 

Shop Pay

Shop Pay is Shopify's accelerated checkout solution. Save your email, shipping address, and payment details for faster checkouts on future orders. Shop Pay also offers carbon-neutral delivery on every order at no extra cost. Available for all customers.

Regional Payment Methods

Union Pay is one of the largest card networks in the world and is widely used by customers across China and Asia. We accept Union Pay cards to ensure a convenient checkout experience for our customers in this region.

JCB is a major payment network based in Japan and is widely accepted by millions of merchants across Asia and worldwide. We accept JCB cards to provide a seamless and trusted checkout experience for our customers in these regions.

Payment Security

All payments on nuavibe.com are processed securely through Shopify Payments , our trusted payment processor. Your payment information is encrypted using industry-standard SSL (Secure Socket Layer) technology. Credit card details are always encrypted during transfer over networks and are never stored on our servers. We do not have access to your full credit card number at any time. All sensitive payment data is handled directly by our PCI-DSS compliant payment provider.

Currency

All prices displayed on our website are in United States Dollars (USD) . If you are paying from outside the United States, your bank or payment provider will automatically handle currency conversion at their current exchange rate. Any foreign transaction fees are determined by your card issuer, not by NuaVibe.

Billing Information

To complete your purchase, you must provide accurate and complete billing information, including:

  • Full name as it appears on your payment method
  • Valid billing address
  • Current email address
  • Active phone number

We reserve the right to refuse or cancel any order if we are unable to verify your billing information or if we suspect fraudulent activity.

Payment Issues

Declined Transactions

If your payment is declined, please double-check that your card details are entered correctly, including the card number, expiration date, and CVV code. Ensure your card has sufficient funds and is authorized for online purchases. If the issue persists, contact your bank or card issuer for assistance. 

Pending Charges

You may see a temporary authorization hold (pending charge) on your account immediately after placing an order. This is not a final charge — your card is only charged when your order is processed and shipped. If your order is cancelled, the authorization hold will be released by your bank within 3–7 business days, depending on your card issuer's policies. 

Refunds

Approved refunds are issued to your original payment method within 5 business days of our inspection. Please allow up to 7 additional business days for the funds to appear in your account, depending on your bank or card issuer.

Questions About Payment?

If you have any questions about payment methods, billing, or transaction issues, our customer service team is here to help:

  • Email: support@nuavibe.com
  • Address : 10786 W 60th Ave, Arvada, CO 80004, United States
  • Office : 3425 W Kingsley Rd, Garland, TX, 75041, United States

  • Hours: Monday–Friday, 9:00 AM – 5:00 PM CT

We reply to all emails within one business day.