Refund policy
Returns & Refunds
At NuaVibe, we want you to be happy with what you ordered. If something isn't right, here's exactly how returns work.
Return Window
You have 30 days from the date your order is delivered to request a return or exchange. After 30 days we're unable to accept returns.
What We Accept
We accept returns for defective, damaged, or incorrect items only. We're not able to accept returns for fit issues or change of mind, so please check the size chart on each product page carefully before ordering.
All items must be returned unworn, unwashed, unaltered, and in their original packaging with all tags still attached.
What We Can't Accept
- Items that have been worn, washed, or altered
- Damage caused by use, washing, or attempted self-repair
- Items missing their original tags or packaging
- Final sale items (clearly marked as such on the product page)
Who Pays Return Shipping
When a return is due to our error — a defective, damaged, or incorrect item — we cover return shipping and send you a prepaid label. Your original shipping charge is refunded as well.
How to Start a Return
- Email support@nuavibe.com with your order number and the subject line "RETURN". Please contact us before sending anything back — returns sent without approval can't be processed.
- We'll reply within 1 business day with the correct return address and instructions. Do not use the sender address on your original shipping label.
- Ship your item back within 7 days of receiving our approval.
When You'll Get Your Money
Once your return arrives, we inspect it within 3–5 business days and email you the result. Approved refunds are issued to your original payment method within 5 business days of inspection. Your bank may take up to 7 additional days to post the funds.
Total time from when we receive your return: typically 8–17 days.
Exchanges
We're happy to exchange for a different size or color, subject to availability. Exchange items are final sale and can't be returned again.
Incorrect Order Details
NuaVibe isn't responsible for failed deliveries caused by an incorrect or incomplete address, phone number, or recipient name. Please double-check your details at checkout. If you spot a mistake after ordering, email support@nuavibe.com immediately with your order number and we'll do our best to fix it before the order ships.
Questions
Email: support@nuavibe.com
Address : 10786 W 60th Ave, Arvada, CO 80004, United States
Office : 3425 W Kingsley Rd, Garland, TX, 75041, United States
Customer service : Monday–Friday, 9:00 AM – 5:00 PM CT
Last updated: [August 1, 2026]