Refund policy
Return & Refund Policy
At a Glance
| Return window | 14 days from the date your order is delivered |
| Return method | By mail to our U.S. returns address (below) |
| Return shipping – defective, damaged or wrong item | $0 — we email you a prepaid return label |
| Return shipping – change of mind / fit | Paid by the customer (any tracked carrier) |
| Restocking fee | $0 |
| Refund timing | Issued within 5 business days after we inspect your return |
| Refund method | Original payment method |
| Exchanges | Free size/color exchange, subject to availability |
What You Can Return
- Defective, damaged, or incorrect items — full refund (including original shipping) or a free replacement. We cover return shipping.
- Change of mind or fit — items that are unworn, unwashed, unaltered, with original tags attached. Refund of the item price; original shipping and return shipping are not refunded.
Items We Can't Accept
- Items that have been worn, washed, or altered (unless defective)
- Swimwear and bodysuits with the hygiene liner removed
- Items marked Final Sale on the product page before purchase
Returns Address
NuaVibe Returns
USA Warehouse:
Clay Hempstead Business Park, 8732 Clay Road, Suite 103-105, Houston, TX 77080
Please do not send returns to the sender address printed on your original shipping label, or to our business mailing address in Casper, WY.
How to Start a Return
- Within 14 days of delivery, email support@nuavibe.com (subject: "RETURN") or call +1 (213) 650-4866 with your order number and the reason for return. For defective, damaged or wrong items, include a photo.
- We confirm within 1 business day. For defective, damaged or wrong items, we email a prepaid return label.
- Pack the item securely, write your order number inside the package, and ship it to the returns address above within 7 days of our confirmation.
Refund Timeline
- We inspect your return within 3 business days of it arriving at our warehouse and email you the result.
- Approved refunds are issued to your original payment method within 5 business days after inspection.
- Your bank may take an additional 3–7 business days to show the credit.
Exchanges
Want a different size or color? Request an exchange within 14 days of delivery. We ship the replacement free of charge once your return is received. If the item you want is out of stock, we'll issue a full refund instead.
Order Cancellations
You can cancel for a full refund any time before your order ships. Contact us as soon as possible.
Questions
Phone: +1 (213) 650-4866 (Mon–Fri, 9:00 AM – 5:00 PM CT; voicemail after hours)
Email: support@nuavibe.com
NuaVibe, operated by Kennedi Cline LLC — 731 W 51st St, Casper, WY 82601, United States
Last updated: October 9, 2026