Privacy policy
Privacy Policy
This Privacy Policy describes how NuaVibe ("we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from nuavibe.com (the "Site").
Collecting Personal Information
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.
Device Information
- Examples of Personal Information collected: web browser, IP address, time zone, cookie data, which pages or products you view, search terms, and how you interact with the Site.
- Purpose: to optimize your shopping experience, load the Site accurately, and perform analytics to improve our services.
- Source: automatically collected when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for business purpose: shared with our e-commerce hosting provider Shopify.
Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose: to process your orders, communicate with you, screen orders for potential risk or fraud, and provide you with invoices and order confirmations.
- Source: collected directly from you.
- Disclosure for business purpose: shared with our payment processors, shipping partners, and customer support tools.
Customer Support Information
- Examples of Personal Information collected: any details you provide when contacting our support team.
- Purpose: to provide customer assistance and resolve issues.
Minors
Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@nuavibe.com to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us deliver our services and fulfill our contracts with you. For example:
- Shopify powers our online store: Shopify Privacy Policy
- We may share data with advertising partners (Google, Meta, TikTok) for targeted marketing.
Behavioural Advertising
We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you.
For example:
- We use Google Analytics to understand how customers use our Site (Google Privacy Policy).
- We share data with Meta (Facebook/Instagram) and TikTok to improve ad relevance and performance.
You can opt out of targeted advertising here:
Using Personal Information
We use your Personal Information to provide products and services, process payments, fulfill orders, communicate with you, and provide updates, promotions, and customer support.
Lawful Basis
Under the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:
- Your consent
- The performance of a contract between you and NuaVibe
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests
Retention
When you place an order through our Site, we retain your Personal Information for our records unless you request its deletion. For more details or to exercise your right to erasure, please contact us at support@nuavibe.com.
Automatic Decision-Making
We do not engage in fully automated decision-making that has a legal or significant effect using customer data. Fraud detection may include temporary blocking of suspicious IPs.
Your Rights (GDPR & CCPA)
If you are a resident of the EEA or California, you have the right to access, correct, or delete your Personal Information and to request data portability. To exercise these rights, please contact us at support@nuavibe.com.
Cookies
Cookies are small data files placed on your device to enhance your browsing experience and analytics. We use the following types of cookies:
| Cookie Name | Purpose |
|---|---|
| _shopify_session | Used for Shopify store functionality |
| cart_token | Helps manage shopping cart |
| secure_customer_sig | Authenticates customer logins |
| _ga / _gid | Google Analytics tracking |
Do Not Track
We do not alter our Site’s data collection and use practices when we see a “Do Not Track” signal from your browser.
Changes
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. Revised versions will always be posted on this page.
Contact
For more information about our privacy practices, questions, or complaints, please contact us by email at:
Email: support@nuavibe.com
Website: https://nuavibe.com
Last Updated: October 27, 2025